Payment methods

What payment methods are offered?

At Cléogène Paris, we are committed to offering you a refined and secure shopping experience. That's why we exclusively accept the following payment methods, to guarantee you an elegant and worry-free transaction:

- Visa

- MasterCard

- American Express

- Amex

- PayPal

- Paypal 4X

- Klarna 4X

- UnionPay

- Apple Pay

- Google Pay

Please note that we do not accept payments by check.

The security of your transactions is our priority. All payments made on Cleogeneparis.com are completely secure. Your bank details are encrypted using SSL and are never stored or accessed on the site.

When is my payment processed?

As soon as you confirm your payment, your bank issues an authorization. However, your bank account will only be debited when your package is shipped, allowing you to order with complete peace of mind.

Can I safely give out my personal information?

Absolutely. All the information you provide is treated with the utmost confidentiality. It is used solely by Cléogène Paris' internal departments to ensure impeccable delivery service and to better serve you. Your credit card details are transmitted via a secure server compliant with ISO 27001 standards. We employ the latest and most secure technologies to encrypt all your personal information.

What should I do if my payment was refused?

After you enter your credit card information and confirm your order, our payment processor contacts your bank to confirm the payment. If the payment is declined, we recommend contacting your bank. If you experience any issues, our Customer Service team is available to assist you. Please feel free to fill out our contact form; we'll be happy to help.

We thank you for your trust and wish you an exceptional shopping experience with Cléogène Paris.