Customer Service

We are pleased to inform you that our Customer Service is available Monday to Friday, excluding public holidays, from 9:30 am to 6:00 pm European time. We are committed to handling all your requests carefully and providing you with a response within 48 hours. For more practical information, please consult our dedicated section.

Exceptional Closure

Please note that our Customer Service department will be exceptionally closed on December 24th and 25th, as well as from January 1st to January 4th, 2026 inclusive. Thank you for your understanding, and we will be happy to assist you upon our reopening.

Please note that once your order has been confirmed and payment processed, it will unfortunately not be possible to cancel or modify it. To ensure optimal processing and delivery times, our teams are committed to preparing orders as quickly as possible.

However, in the event of an error, you have the option to exercise your legal right of withdrawal within 14 days of receiving your order. To do so, please contact our Customer Service. Please note that any product that has been opened and used will not be eligible for a refund.

Please take note of our general terms and conditions of sale by clicking here .

For deliveries outside the EEC, customs duties and import taxes are the responsibility of the recipient and must be paid upon arrival. These charges are not included in your order total. We advise you to check the specific shipping conditions during checkout. For any questions, our customer service team is available to assist you.

• Metropolitan France and Europe: within 24 to 48 hours.
• Other territories: between 3 days and 1 week, depending on the destination.

For any questions or information requests, please do not hesitate to contact us at 06 35 25 28 00 or by email at shop@cléogèneparis.com . We are at your disposal to assist you.

Delivery time :
The delivery time starts from the date the shipping confirmation email for your order is sent.

Order Preparation and Shipping: Our teams are dedicated to preparing and shipping orders from Monday to Friday. Orders placed on Friday afternoon, as well as those placed over the weekend, will be processed and shipped starting the following Monday.

We offer a selection of secure and convenient payment methods to facilitate your transactions:

-Bank card, Visa, MasterCard, American Express, shop

-PayPal (up to 4 installments with no fees)

-Klarna (up to 4 installments with no fees)

Our formulas are crafted with meticulous attention to detail, combining expertise and passion. We are committed to selecting only ingredients of impeccable purity, guaranteeing their safety and efficacy. Every element is carefully chosen to provide an exceptional experience for our customers.

Cléogène Paris embodies the very essence of elegance and purity. Our brand is distinguished by its commitment to clean cosmetics, where each ingredient is carefully selected for its natural or organic origin. In developing our skincare products and serums, we strive to create formulas of exceptional quality, combining effectiveness and a luxurious sensory experience.

As a brand with a strong commitment to sustainability, we place ingredient safety at the heart of everything we do. Every component of our formulas is sourced with the utmost care, ensuring respect for people and our planet. Our formulas are enriched with a minimum of 100% active skincare ingredients, providing comfort and protection while enhancing your natural beauty.

To discover in detail the specific ingredients of each of our formulas, we invite you to explore the descriptions available on our product pages.

We are proud to announce that all Cléogène Paris formulas are entirely vegan and have never been tested on animals, reflecting our commitment to animal welfare and ethics.

At Cléogène Paris, we are firmly committed to upholding the highest ethical principles. We do not conduct any animal testing and ensure that all our suppliers strictly adhere to European regulations prohibiting animal experimentation. Your trust and animal welfare are at the heart of our approach.

All our products are carefully made in France, with the exception of our packaging.

Cléogène Paris is committed to promoting sustainable excellence through the meticulous selection of its products and packaging materials. We exclusively use recyclable materials, from our elegant glass bottles to our FSC-certified paper. This certification guarantees that our products come from responsibly managed forests, ensuring environmental, social, and economic benefits . At Cléogène Paris, we firmly believe that luxury can go hand in hand with respect for the planet .

Cléogène Paris does not have independent stores. However, we are pleased to inform you that our collection is available through a carefully selected network of partner retailers.

Our resellers:

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